ComCap Sales Associate Enablement Perspectives 2020

We are pleased to present ComCap’s perspectives on the effects of COVID-19 and the current impact on retail associates

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The report highlighted that retail stores are closing at a rapid rate due to coronavirus. In most cases, employees are being compensated for the lost shifts, pointing to how the global pandemic has led to seismic shifts in paid sick-leave policies for retail workers on the front lines. Although companies like Walmart have taken steps to reduce hours, several major retailers are electing to fully cease physical store operations as confirmed coronavirus cases in the US continue to rise

The report provides an overview of key players in technology-enabled staffing and in-store productivity enhancements. It also analyzes the funding and M&A activity in the space and identifies notable investors

Other key pointers of the report include:

  • Global workforce management market overview
  • Legacy retailers are combining technology and talent to produce a personalized cost-effective in-store experience
  • Personalization technology drives the consistency between online shopping and in-store experience